Shipping policy

Last updated: November 6, 2026

Thank you for shopping with VELTORA. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Every order is produced and labeled after you buy. Production usually takes 1–5 business days before your order ships. (excluding holidays).

Shipping Methods & Delivery Times

After shipping, standard delivery takes 2–4 business days, and express takes 1–3 business days. In total, most orders arrive within 3–9 business days with standard shipping, or 2–8 business days with express. These are estimates, not guarantees. Carrier delays, holidays, and weather can add time.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to the United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

If you spot a mistake, email us at hello@drinkveltora.com within 1 hour of placing your order, and we’ll do our best to update it. After that, your order enters production and can’t be changed.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us, and we will help you work with the carrier.

Order Changes & Cancellations

You can cancel your order for a full refund by emailing hello@drinkveltora.com within 1 hour of placing it. After that, your order enters production and can’t be cancelled or changed.